- Go to https://www.twilio.com and create a new account.
- Verify your phone number.
- Complete the form and choose WhatsApp, Alerts & Notifications, With no code at all, 3rd party integrations.
- From the Twilio console copy ACCOUNT SID and AUTH TOKEN and paste them into MsgSmartly > Settings > WhatsApp > Twilio settings, save the changes.
- You will now set up a free test account to run some tests and make sure the integration works with MsgSmartly . From the left menu click Messaging > Settings > WhatsApp sandbox settings and enter into WHEN A MESSAGE COMES IN and STATUS CALLBACK URL the URL of MsgSmartly , get it from MsgSmartly > Settings > WhatsApp > Twilio settings > Get configuration URL.
- From the left menu click Messaging > Try it out > Send a WhatsApp message. Follow the instructions and send the message with the code to the WhatApp number provided. Click the next buttons until the configuration is complete.
- Done! MsgSmartly should start receiving the WhatsApp messages sent to the sandbox account, and you can reply to those messages from the MsgSmartly.
- To publicly use the WhatsApp integration with your customers you need to update your account and enable billing, you can do that here. After that you will need to purchase a Twilio number, which will be the phone number of your official WhatsApp Business account. More details here. You cannot use the phone number of your existing WhatsApp Business account, you must use a Twilio number. More details here.
