To display the tickets area include the cloud chat script into your page and add the attribute &mode=tickets to the script URL, e.g. <script id=”chat-init” src=”https://chat.msgsmartly.com/account/js/init.js?id=1052272&mode=tickets”></script>.
You can show the tickets area also by inserting the code <script>SB_TICKETS = true;</script> into any page showing the chat.
Tickets are the same of chat conversations and messages, the only difference from the chat is the front-end panel.
Most of the settings of the chat are compatible with the Tickets but not all of them. The dashboard settings, the pop-up message, and more are not compatible.
To remove the mandatory ‘New ticket’ form for new users, activate the welcome message of Settings > Messages > Welcome message. The welcome message delay is ignored in the tickets area, the message is sent immediately..