Manage Conversations

Conversations have a total of four different statuses: mark as readarchivedelete and restore. You can manage the status of a conversation by opening it in the conversations area and then clicking any of the corresponding icon buttons in the top right of the conversation window.

Search for conversations #

You can for conversations by department ID, assigned agent ID, conversation title, conversation ID, message text, message attachments name, user first name, user last name, user email

Information #

  • When you empty the trash, all the conversations in the trash are permanently deleted.
  • When a user sends a new message to an archived or trashed conversation, the conversation is automatically restored and will now be visible in the Inbox area.
  • Trashed conversations are deleted automatically after 30 days.
  • When a user is deleted, all the conversations and messages are permanently deleted too.
  • An agent can delete their messages by opening the message menu and clicking Delete. The message menu becomes visible when you hover the mouse cursor over the message.


Copyright © 2024 · MsgSmartly· by Digidopt LLC. All rights reserved. Registration No. 2022-001200157