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Text Editor and Automated Messages Features

Text Editor and Automated Messages Features

Table of Contents

The text editor of the admin area and automated messages(example: welcome and subscribe messages) can be used to create stylized messages:

  •  — All text links are automatically converted to clickable hyperlinks.
  •  — The editor also supports text formatting syntax:
    • To make text bold, surround it with *: *your text*.
    • To make text italic, surround it with __: __your text__.
    • To make text strikethrough, surround it with ~: ~your text~.
    • To insert a single-line code comment, surround it with `: `your text`.
    • To insert a code block, surround it with “`: “`your text“`.
  • HTML and other code languages — For security reasons, no HTML, JavaScript (JS), or other code languages are permitted. However, you can use HTML snippets by utilizing custom rich messages (discussed below).
  • To insert a line break into a message, use the keyboard combination SHIFT + ENTER or CTRL + ENTER.

Merge fields #

Merge fields are strings replaced by external values when used. Merge fields can be used in any message or automated message, including chatbot messages.


Code Description
{user_name}
Full name of the active user.
{user_email}
Email of the active user.
{agent_name}
Full name of the active agent.
{agent_email}
Email of the active agent.

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