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Automations allow running multilingual automatic tasks when conditions set by you are met.

  • To delete a condition, set it to empty. To disable an automation, delete all conditions.
  • Automations are sent only 1 time to users.
  • If you used an automation in the past, and users already received it, you need to delete the automation and create a new one to show it to the users.
  • Repeat only works if used in conjunction with date time.
  • When date time is used in conjunction with the criteria is exactly, the value must not contain hours and minutes (hh:mm). Ex. 25/10/2021 (25/10/2021 10:30 will not work).
  • The setting Settings > Users > Register all visitors must be active if there are message automations that are executed on page load.
  • Citycountrieslanguages work automatically only if both the settings Settings > Users > Register all visitors and Settings > Users > Full visitor details are enabled.
  • Cities work only if the user detail location is set and equal to city, country, or if the user detail city is set.
  • Countries work only if the user details country_code, or country is set, or if the user detail location is set and equal to city, country. The country name must be in english.
  • languages work only if the user details browser_language, or language is set.
  • A visitor is a Returning visitor only if it visits the website again after 24h or more.
  • The pop-ups appear only if the chat is closed, and they overwrite the default pop-up. You can check the message fallback option to send a message instead of showing the pop-up if the chat is open.
  • You may need to enable Settings > Users > Register all visitors if you want to send an automated message to new users.
  • Chat messages and popup fallback messages are sent only if the last user or agent message of the conversation is older than 10 minutes. This feature prevents unwanted automated messages to be sent during an agent-user conversation.


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