Table of Contents
Knowledge Base Articles #
Knowledge base articles provide instant answers to customers to help reduce customer support volume. To manage the articles, go to Settings > Articles. Articles support HTML code, which can be used to add images, videos, and other content. Here are some HTML code examples that you can use:
Name | Code |
---|---|
Button |
<a href="https://www.google.com" target="_blank" class="sb-rich-btn sb-btn">Click here</a> |
Image |
<img src="https://via.placeholder.com/1500x600" /> |
Image with lightbox |
<div class="sb-image"><img src="https://via.placeholder.com/1500x600" class="sb-image" /></div> |
Video |
<video controls><source src="video.mp4" type="video/mp4"></video> |
YouTube and Vimeo | Enter the embed code provided by YouTube or Vimeo |
Display articles #
- The articles can be shown in the chat dashboard by enabling them from the Settings > Chat area.
- The articles can be shown in a dedicated page by inserting the code <script>var SB_ARTICLES_PAGE = true;</script> into any page showing the chat. To set the location of the articles area Enter the code <div id=”sb-articles” class=”sb-loading”></div>.
- If you’re using the WordPress Plugin you can use the shortcode msg-articles .
- Alternatively, articles can be shared via the rich message shortcode, [articles].